With the exception of custom orders, I guarantee a full return on all my items for 30 days, no questions asked (shipping not included). For custom items, I can exchange pictures via email so that my customers can see what they will be getting. Once I begin construction of a custom piece, cancellation of the order is not possible. Furthermore, once mailed, the custom piece is not returnable unless there is a workmanship problem. This policy is attributable to the unique piece of custom jewelry being unlikely sellable to another customer.